Final week, the Workplace for Civil Rights (“OCR”) issued two items of steerage on the privateness and safety of protected well being data (“PHI”) when utilizing telehealth providers. One of many paperwork is meant to assist well being care suppliers clarify to sufferers, in plain language, the privateness and safety dangers of utilizing distant communication applied sciences for telehealth (the “Supplier Telehealth Steerage”). The opposite gives tricks to sufferers on easy methods to safeguard their PHI when utilizing video apps and different applied sciences for telehealth (the “Affected person Telehealth Steerage”).
The COVID-19 public well being emergency (“PHE”) and OCR’s relaxed HIPAA enforcement and restrictions for telehealth communications throughout the PHE helped catalyze the widespread use of telehealth by well being care suppliers, resulting in extra potential threat to PHI when utilizing telehealth providers. The 2 items of steerage proof OCR’s continued consideration to the HIPAA implications of utilizing telehealth providers.
The Supplier Telehealth Steerage clarifies that the Well being Insurance coverage Portability and Accountability Act (collectively, with its implementing rules, “HIPAA”) doesn’t require well being care suppliers to coach sufferers about telehealth dangers. Nonetheless, because the Supplier Telehealth Steerage notes, guaranteeing the privateness and safety of PHI can facilitate simpler communication, thereby bettering the standard of care. As such, the Supplier Telehealth Steerage is meant to information well being care suppliers who need to voluntarily clarify to sufferers the privateness and safety dangers of telehealth, in addition to methods to scale back these dangers.
The Supplier Telehealth Steerage gives the next recommendation:
- Previous to the telehealth session, clarify what telehealth is and the distant communication applied sciences used, which can embrace phone, video conferencing apps, messaging applied sciences, and distant affected person monitoring applied sciences.
- Clarify why well being data privateness and safety are necessary, together with prevention of identification theft (medical or monetary), embarrassment, bias, and discrimination.
- Clarify the potential dangers to PHI when utilizing distant communication applied sciences and easy methods to mitigate the dangers.
- Present details about any related distributors’ privateness and safety practices.
- Inform sufferers that they will file a privateness grievance.
The Affected person Telehealth Steerage is meant to supply ideas on to sufferers on easy methods to defend and safe their PHI, together with:
- Ensure you’re in a personal location on your telehealth appointment.
- Flip off close by gadgets that will overhear or document data.
- Use a private laptop or cell machine.
- Set up accessible safety updates.
- Use sturdy, distinctive passwords.
- Flip in your lock display screen operate.
- Delete well being data in your gadgets when it’s not wanted.
- Activate multi-factor authentication the place accessible.
- Activate encryption.
- Keep away from utilizing public wi-fi networks and USB ports.
Because the Supplier Telehealth Steerage notes, educating sufferers on the privateness and safety dangers of telehealth providers just isn’t required below HIPAA. Nonetheless, doing so might theoretically mitigate the chance of a affected person grievance within the occasion that one thing occurs to the affected person’s PHI throughout or due to a telehealth appointment. Since complaints are one of many two main pathways to an OCR investigation and potential enforcement motion, offering this schooling to sufferers might mitigate enforcement threat.
